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Administration NGO - Charities

Context :

We set up a specific team for the management of the administrative or charity tasks; from general information demand to natural disaster questions. We also have some experienced team that calls your donors, with the main objective to increase your donation with strict respect for your reputation. Our native speakers will be the best support to your image; they know their market, their countries and will adjust their calls to all kinds of targets.

  • Inbound: customer service, the fulfillment of the subscription, hotline (24/24- 7/7).
  • Telesales - Welcome calls.
  • Meeting for your commercials agents.
  • Chat information, payment, etc.
  • Management of the emails.
  • Back office: post mail, scanning of the documents, archives, etc.
  • Emergency unit in case of disaster.
  • Survey.