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Customer Care

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient fashion.

Optimizing each customer contact is the key. A well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale, and an account question can be an opportunity to add valuable information to your database.

  • Examples of our experience are:
  • Repeat purchases - Change of personal details.
  • Complaint and issue resolution.
  • Billing information.
  • Thank-you for calls or other client-initiated information calls.
  • Reservations - Loyalty clubs.
  • Investor account inquiries.
  • Government information.
  • Dealer location calls.
  • Insurance claim processing.
  • Fraud detection/prevention calls.
  • Requests for maintenance support.

GBA is able to manage the meetings of your commercial agents calling your targets and making the description of your products & services with the objective to schedule a meeting for your agent. Scheduling appointments for your employees gives them free time to work on quotations and to sell your products which is their main task. We have some CRM tools which can manage your calendar but we can as well work with your own tools.

GBA has its own independent team which controls every day the calls of the agents working for you from another country; we listen to recordings, we check the database and we send a file to you and to the team every day.

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient way.

Optimizing each customer contact is the key. A well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale, and an account question can be an opportunity to add valuable information to your database.

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient fashion.

Optimizing each customer contact is the key. A well-handled complaint can actually become a positive experience in the eyes of the customer; an inquiry for information can be converted into a sale, and an account question can be an opportunity to add valuable information to your database.