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Customer Service

GBA provides a broad range of technical support and helps desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated or share agents, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of the increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.

  • We can provide you with:
  • Troubleshooting.
  • Software problems.
  • Internet service problems.
  • Computer hardware problems.
  • Up-sell/cross-sell programs.
  • Corporate help desk support.
  • Warranty or post-warranty support.
  • Onsite repair appointment scheduling and Field technician dispatch.
  • Field technician support line.

GBA has already high know-how regarding the services linked to the call center activity: customer service, hotline, telesales, etc. We have added to this know-how other services like the management of the logistics in order to propose to our customers a global service. It is why GBA has developed several stored and logistic offices which give the possibility to our customers to store and send their goods.

  • How it works:
  • 1- Our call center agents handle the call and fill out the information into the customer's E-commerce website to make the purchase.
  • 2- The order is sent to the logistics department which prepares the packaging with the address of the customer. *The delivery company comes once or twice per day to take the order.

GBA provides a broad range of technical support and helps desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of the increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.

GBA provides a broad range of technical support and helps desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of the increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.

GBA is managing customer services 24/7 for several languages: English, Japanese, Chinese, Malay, German, French, Italian, Spanish, Russian, Portuguese, Dutch, and more.

These 24/7 staffs are located in different locations, depending on the profile of the customer service (insurance/bank, switchboard, hot-line, E-commerce, etc) 24/7 services are provided from several locations from all continents.

GBA is able to provide these 24/7 services for short, mid or long term projects.

GBA provides a broad range of technical support and helps desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. We tailor the technical support process, including required activities, escalation procedures, and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.

For technology consumers, the quality of support they receive is just as important as the quality of the product itself. Because of the increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In today's competitive marketplace and dynamic product life cycles, the frustration produced by busy signals, long hold times, and incompetent staff can quickly result in lost customers.

  • We can provide you with:
  • - Troubleshooting.
  • - Software problems.
  • - Internet service problems.
  • - Computer hardware problems.
  • - Up-sell/cross-sell programs.
  • - Corporate help desk support.
  • - Warranty or post-warranty support.
  • - Onsite repair appointment scheduling and Field technician dispatch.
  • - Field technician support line.