image

E-Commerce

Context :

We manage your website requests: sales, information, complaints, logistics, billing, etc.

This is the sector of activity which has a nonstop increase for years and will still increase in the future; it is why we train new staff nonstop from several countries, in order to have agents available for your e-commerce activities or your marketing communications. We are also able to propose all kinds of management: call, chat, email, callback.

We improve our skills in order to make more and better sales; we care about the quality of speech/language in order to be the local for your global needs.

  • Customer service.
  • Telesales: inbound and outbound calls
  • Management and delivery of CRM tools for chat
  • Upsell: insurances, others services or devices.
  • Hot Line (24/24-7/7).
  • Welcome calls.
  • Fulfillment of your order.
  • Management of your quality process - Back office: post mail, invoices, archiving, etc.
  • Emergency unit in case of a problem with one of your products: the problem of delivery, stock over, etc.
  • Survey.