image

Energy - Environmental - Sustainable Development

Context :

Once again, a key sector of our activity. This industry is very important for the future of the world.

It is the reason why we perform specific training for our callers; our team from Germany to China, but as well as in France, Italy, Spain & Africa, or America will give support to your customers with efficiency and speediness whatever energy you need.

  • Inbound: customer service, hotline, management of files, anti churn, billing information, etc.
  • Telesales (acquisition, upsell/cross-selling)
  • Making meetings for your commercial agents: management of their calendar
  • Chat: sales, information, etc.
  • E-mail management.
  • Back office: treatment of your postal mail, scanning and archiving of your mail, etc.
  • Emergency staff available in case of environmental disaster, strike, the problem of delivery, etc.
  • Survey.