Features of Technology

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Agent Phone bar

Your Agents can log in to their Queues, manage multiple Status, and perform different tasks, according to their assigned skills, using the Windows Motion Phonebar.

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Analytics and Reports

Analyze data and performances through our ready-to-use Reports or build your own reports tailored to your business goals

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Automations and Triggers

Make things automatically happen, according to previously defined timing and actions.

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Contact

Management Manage your customers’ information and keep track of their interactions across multiple channels!

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Custom Dashboards

Every Contact Center is unique to build your own custom Dashboards to monitor and improve its performances!

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Disaster Recovery and High Availability

Configure OR and HA infrastructures You can get licenses for secondary server with a special discount!

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GDPR

XCALLY Motion conforms to the GDPR specification indicated in the normative 2016/679/UE

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Installation and Licensing

Deploy Motion on dedicated server Virtual machine or even in the cloud Choose your pricing model based on the number of concurrent agents and IVR channels

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IVR System

Easily design your VP projects Auto-attendant Customer Satisfaction surveys, Call back, etc using the powerful drag-drop web GUI!

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Messenger

Allow Agents to effectively collaborate and quickly solve customer issues!

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Omni channel modules

Enjoy Voice SMS, Web Chat Email Fax, and Social Channels on the same unified solution.

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Open Channel API

Develop your favorite custom channels (social networks video.) in just a few steps Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface

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Outbound Dialer

Maximize your Agent talk time using the preview Progressive. Power or predictive dialing.

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Real time Monitoring

Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.

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Telco Independent

Choose your preferred Provider Voice traffic is charged and billed separately by your voice Provider/carrier in accordance with their terms and conditions!

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Web RTC

Handle calls using the Motion View Real-Time Communication Bar web RTC) embedded in the Omni Desktop Agent Interface!