Your Agents can log in to their Queues, manage multiple Status, and perform different tasks, according to their assigned skills, using the Windows Motion Phonebar.
Analyze data and performances through our ready-to-use Reports or build your own reports tailored to your business goals
Make things automatically happen, according to previously defined timing and actions.
Management Manage your customers’ information and keep track of their interactions across multiple channels!
Every Contact Center is unique to build your own custom Dashboards to monitor and improve its performances!
Configure OR and HA infrastructures You can get licenses for secondary server with a special discount!
XCALLY Motion conforms to the GDPR specification indicated in the normative 2016/679/UE
Deploy Motion on dedicated server Virtual machine or even in the cloud Choose your pricing model based on the number of concurrent agents and IVR channels
Easily design your VP projects Auto-attendant Customer Satisfaction surveys, Call back, etc using the powerful drag-drop web GUI!
Allow Agents to effectively collaborate and quickly solve customer issues!
Enjoy Voice SMS, Web Chat Email Fax, and Social Channels on the same unified solution.
Develop your favorite custom channels (social networks video.) in just a few steps Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface
Maximize your Agent talk time using the preview Progressive. Power or predictive dialing.
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.
Choose your preferred Provider Voice traffic is charged and billed separately by your voice Provider/carrier in accordance with their terms and conditions!
Handle calls using the Motion View Real-Time Communication Bar web RTC) embedded in the Omni Desktop Agent Interface!