image

Financial Services Bank & Insurance

Context :

We have set up call center agents and supervisors for outbound and inbound calls: our agents have been specifically trained for financial products.

We manage thousands of insurances contact every month whatever the canal: inbound calls (insurance claim processing) - outbound calls, email, social media, etc. We are fully involved in the decision of the reimbursement or swap of the devices, we also manage the sales for insurances & bank companies (including upsell - cross-sell).

Nowadays, these activities represent thousands of contact handles everyday from several countries.

We have the authorization to be a broker for some of the countries.

  • Inbound: customer service, hotline, help desk, anti churn, complaint, and issue resolution.
  • Telesales: acquisition, upsell, cross-sell and loyalty clubs, etc.
  • Calls to schedule a meeting to your bank or insurance agents: calendar management
  • Chat information, support, sale, etc.
  • Management of your emails
  • Back office: post mail organization, scanning, archiving, etc.
  • Insurance/bank claim processing
  • Fraud detection/prevention calls
  • Welcome calls
  • Survey