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Industry

Context :

We set up a team that manages inbound/outbound calls, chat, and email; our team has done specific training regarding industry services.

The industry is considered by our production manager as a key sector. We collaborate all together with our customers in order to increase the skills of our team and consequently to increase your ROI.

These skills and knowledge of your markets due to our high knowledge of the biggest industrials countries - Germany, China, Japan, Italy, Russia are the guaranty of delivering services with high quality; we can deliver suitable information about your products/devices/goods and be one of your bridge between your customers and your production.

  • Inbound: customer service, the fulfillment of the subscription, hotline (24/24- 7/7).
  • Inbound: customer service, hotline, management of files, complaint, billing fulfillment, etc.
  • Telesales (acquisition, upsell/cross-selling, etc).
  • Detection of leads.
  • Making meetings for your commercial agents: management of the schedule.
  • Chat information, support for the buying process, etc.
  • Email management.
  • Survey.
  • Back office: post mail management, scanning and archiving of your documents, etc.
  • Database management.
  • An emergency team in case!