We have set up call center agents and supervisors for outbound and inbound calls: our agents have been specifically trained for financial products.
We manage thousands of insurances contact every month whatever the canal: inbound calls (insurance claim processing) - outbound calls, email, social media, etc. We are fully involved in the decision of the reimbursement or swap of the devices, we also manage the sales for insurances & bank companies (including upsell - cross-sell).
Nowadays, these activities represent thousands of contact handles everyday from several countries.
We have the authorization to be a broker for some of the countries.