GBA provides a broad range of BPO services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated or share agents, technically-trained teams on an integrated, multi-channel platform to provide comprehensive product/ service support. We tailor the support process, including required activities, escalation procedures, and system-level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.
With the diversification of services and products, the formats of contact centers are becoming more diverse. We offer a wide range of contact center services, from a simple receptionist to complex operational and knowledgeable technical support. We also offer a wide range of language and operation time options.
In recent years, communication between friends and family members is increasingly done through non-voice email and chat as compared to telephone communication. As a result, more and more end users are using email and chat to access customer support rather than the phone. Therefore, enhancing non-voice channels will improve the user customer support experience of your company.
Internet has become a part of our life and SNS is getting more important in both business and daily life. Now we provide web/ SNS monitoring services such as Twitter, Facebook, Instagram, LinkedIn, Live Streaming apps, and any other website or clients' platform.
In addition to customer support, helpdesk and technical support, we also undertake IT-related development work such as website creation and software development.