image

Telecom - IT - Electronic

Context :

We have trained specific staff that manages inbound/outbound calls & social media contacts for telecom and IT business.

Our agents follow a long period of training before starting to manage contacts, they are working as well during a test period with another agent who has a strong experience: binomial management.

Our long experience in the telecom and IT sectors, from 5 to more than 20 years following the countries, is the guaranty of quality and fast ROI. We make and receive millions of calls every year from China, Germany, Colombia, Japan, Italy, Russia, etc.

  • Telesales of subscriptions: inbound and outbound calls.
  • Upsell/ cross-selling: insurances, options, etc.
  • Customer service: complaints, information, sales, billing fulfillment, etc.
  • E-commerce management.
  • Hot Line (24/24-7/7).
  • Welcome calls.
  • Order fulfillment.
  • Database management.
  • Back office: post mail and email for information, delay of payment, invoices, etc.
  • Survey.