One Point of Contact. Endless Global Possibilities

Your Trusted Partner for Global Customer Engagement

Global Communication, Local Intelligence

GBA is the world’s first global BPO call center alliance, composed of independent companies and local professionals from all over the world who have years of industry expertise.

Our network of BPO experts provides corporate enterprises with a variety of multilingual end-to-end services ranging from call services, email support, IT Development, and beyond.

40+
languages available
50,000+
skilled operators around the globe
50+
Countries
15 days
from briefing to project launch

Full-Service Global Solutions

Multilingual Call Support

We cover 40 of the world’s major languages, and we can tailor our language services to your specific needs. We can offer a combination of languages and allocate the necessary seats for each language, such as 20 seats for English and five for French, depending on your preferences and requirements.

Recall Services

If a product or service is discovered to be faulty, it is essential to initiate a rapid recall. Responding promptly is crucial to leaving a positive impression on the end user. With our expertise in handling recalls, we can quickly assemble a team and take the necessary actions to rectify the situation as soon as possible.

Outbound Telesales

GBA can design, develop, and oversee customer acquisition and sales strategies that are aligned with your sales objectives. These solutions are specifically tailored to help you achieve and surpass your revenue targets. We have the necessary skills and experience to manage sales centers in both inbound and outbound environments.

Game Chat Support

As smartphones become more widespread, the need for chat and email support also increases. This trend extends to customer and helpdesk support for smartphone applications such as games, shopping, and other lifestyle services. Our clients are increasingly utilizing live chat support to assist in these areas.

SNS Text Monitoring

The spread of information on SNS is growing in importance for both consumers and companies, but this has also led to the emergence of the problem of flaming, which are instances where users express strong opinions online in a vulgar manner. To address this issue, we are at the forefront of detecting and preventing flaming or posts that could incite it to safeguard the integrity of our client’s services and products.

Live Streaming App Video Monitoring

New live-streaming applications are introduced daily, and it is becoming increasingly necessary to monitor and report any violations committed by distributors to ensure the smooth operation of the app. We provide 24/7 staffed monitoring services tailored to our customer’s specific needs.

Depending on your business' requirements, we can provide contact center services for your specific location, language, and project needs. Each site provides high-quality services according to global standards.

Free Consultation