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Our leadership structure is comprised of several key groups who work together to guide our global operations. Together, they form a dedicated leadership team that is committed to upholding our values and driving our success.

Greetings from the CEO

First GBA is an organization of call center with more than 25 years of experience. The network, born in Asia, has merged with a European organization in order to give a world leader position regarding multilingual projects. This position has been strengthened by the alliance with one of the leaders among South-American BPO companies. Nowadays, GBA has offices on all continents in about 20 countries & 30 cities. GBA is also a meeting between different cultures that have given our organization a specific profile, having a global vision and production but a local basis & feel close to the request of our customers. We hope to meet you in order to introduce our vision of the BPO and why working with us will improve your ROI and your quality of services.

Denis Guittet

Chief Exective Officer

Our Directors


Osamu Sato

Director of GBA and also CEO of Masterpiece Group, Asia’s leading BPO provider established in 1992. He carries venture investment for many years and fulfilled 12 IPOs.


Yuan Wang

Director of GBA and CEO of Beijing 95teleweb information, China's best-in-class BPO provider and the only nationwide licensed call center operator in China.


Felipe Samper

Director of GBA and also CEO of Colombia Outsourcing Solutions, the best quality contact center in Colombia. He has gained high business evaluation in the Americas with a decade of experience in the industry


Marco Durante

Director of GBA and also Director and founder of INGO Group, Italian leading BPO provider established in 1998. INGO provides BPO contact center services and also technology solutions, digital web.

From Our Global Offices


Shoko Kitagawa

Sales Office Japan


Harvey Liu

Sales Office China


Damir Drasko

Sales Office Germany


Luana Beni

Sales Office Italy


Vitul Kwatra

Sales Office India – Africa - Mena


Sivanesh Mohan

Sales Office Southeast Asia

Ximena Munoz

Sales Office South & Central America