INGO, the Italian Global Solution Provider

INGO is the Italian global solution provider that works successfully in the development of solutions dedicated to the innovative and multichannel management of customer relations.
Thanks to its specialization, INGO is able to meet the specific needs of each customer in the Digital Transformation, Customer Experience and Customer Operations processes.

The following companies are part of the INGO group: Xenialab, Technology Provider that develops solutions to support digital transformation processes applied to the customer experience and Phonetica, the contact center that, with over twenty years of history, provides excellent BPO services.

Phonetica: the BPO Made in Italy partner of GBA

Phonetica, the cross channel contact center part of the INGO Group, is one of the founders of GBA, the first global alliance between the best BPO companies worldwide.

Phonetica is one of the main companies in the Italian BPO market. It is able to support its clients with a wide range of services: from traditional Inbound and Outbound processes to the innovative management of digital channels. With the aim of supporting companies in simplifying all the BPO activities, it analyzes, studies and redesigns operational and communication flows by offering