India has become the world’s most populous nation, housing over 1.4 billion inhabitants. Beyond its demographic significance, India’s burgeoning market and rich history in the BPO and CX industry underscore its strategic importance to GBA.

iSON Xperiences provides a substantial infrastructure with more than 3000 seats in India, holding ISO 27001 and ISO 9001 certifications, and affiliating with renowned bodies such as the International Accreditation Forum (IAF) and the ANSI National Accreditation Board (ANAB). iSON Xperiences has solidified its position in providing non-voice/digital services to it noteworthy global client base, with deep domain knowledge of the telecommunications sector, making it an essential partner for GBA.

We extend our appreciation to the iSON Xperiences team in Dehradun for their hospitable and professional reception. Acknowledgments go to Mr. Rajiv Dutta, Manager of the Dehradun office, Ms. Meha Panuily, HR Manager, Mr. Sushil Kumar, T&Q Manager, and Ms. Vishaka Chauhan, L&D Manager. Gratitude also to Mr. Vitul Kwatra, iSON Xperiences’ Chief Business Officer, for his collaboration in coordinating this visit.

I would like to emphasize the professionalism of iSON Xperiences team who shared their know-how and experience, I have been able to follow several services managed by the local team and I have been impressed by the quality of the services provided to them.

We remain confident in India’s ability to facilitate more opportunities for collaboration between GBA and iSON Xperiences.

Sincerely,

Denis Guittet

CEO of GBA

About iSON Xperiences:

iSON Xperiences is a leading global Customer Experience Management company, orchestrating exceptional customer experiences through our digitally-led and data-driven approach. With a workforce of over 18,000 employees spanning 19 countries, we take pride in serving a vast base of 50 million global customers and skilfully managing over 500 million transactions each month. Covering approximately 85% of Africa’s GDP-contributing economies, iSON Xperiences contributes notably to employment generation in Africa.
Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups
Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities