From the 21^st to the 23^rd of July 2023, Mr Denis Guittet – CEO of GBA Global BPO Solutions – visited the offices of the company FIFOTech. During the same weekend the BPO Summit 2023 hosted by BACCO – Bangladesh Association of Contact Center & Outsourcing – was held at the Intercontinental Hotel of Dhaka, it was an opportunity for Mr Guittet to participate in several conferences and to be the keynote speaker during the conference “Connecting Bangladesh’s BPO Industry Worldwide: Opportunities & Challenges”. Mr. H.E. Charles Whiteley, EU Ambassador to Bangladesh, was the esteemed chief guest, joined by distinguished local and international panel members.

With a population exceeding 170 million, of which 70% are youths under the age of 34, Bangladesh is one of the most populated countries in the world and is strategically positioned in ASIA between INDIA and ASEAN, as a result, it was fully interesting to visit the office FIFOTech in Software Technology Park, Dhaka in order to understand better how Bangladesh could support GBA services for some of its international customers, FIFOTech has for instance a strong position regarding non-voice services as social media monitoring, content creation & moderation, online & offline data entry, image processing, technological solution & consultancy.

FIFOTECH has more than 300 seats, the company is certified ISO 27001 & ISO 9001, and is a member of BACCO, Mr Towhid Hossain, CEO of FIFOTech, is also a Secretary General of the BACCO association.

“On behalf of GBA I would like to thank the team of FIFOTech who gave me a warm welcome: Towhid Hossain –  CEO – Mr Md. Jahangir Hossain Ujjal – General Manager – Operations – Marjuk Sajid – Executive of Business Development and other officials from FIFOTech.

I would like to emphasize the professionalism of FIFOTech team who shared their know-how and experience, I would like as well to highlight their motivation to collaborate with GBA.

I am confident that Bangladesh is able to become a key player in the BPO Call Center industry in the next years, not only for non-voice services but also regarding technology, I have been able to discuss with several IT managers and I was very impressed by their know-how and experience, I hope that this first visit will open to GBA new doors for business and that FIFOTech & Bangladesh will have a stake in this business.”

Denis Guittet – CEO of GBA